In debt collection, the root to higher payments and more success closing accounts is helping consumers solve their problems. If you don’t know the struggles they face, however, you can’t achieve this goal. Understanding the digital customer journey consumers take during their payment experience can help your agency understand where you’re succeeding and – more importantly – where potential payments …
7 Small Business Payment Options to Keep Customers Happy
Is your small business wasting employee time on things like follow up calls on unpaid bills? If you want to expand, you need to accomplish more with a small staff and small business payment options that let your team do more with less.Small Business Payments: Reasons for Late/Unpaid BillsSmall businesses need to collect every dollar possible. That’s why late payments …
Use Pay by Text (and More!) to Engage and Delight Customers
Consumer preferences have changed. Most people want the fastest, easiest way to interact with your company – that means paper statements and telephone calls shouldn’t be your only way to engage with customers. Allowing consumers to pay by text is an excellent tool to reach consumers, boost engagement numbers and ultimately collect more payments on time.Use Cases For Text Messaging …
8 Digital Methods of Payment to Upgrade Customer Experience
There’s nothing more frustrating than customers failing to pay you on time for goods or services you’ve already provided. Fortunately, emerging technology options and methods of payment can shorten the average number of days it takes to collect a bill. Adopting omnichannel payment methods makes it easy for everyone to pay the way they prefer, from younger digital natives who …
Best Practices, Tools, and Strategies to Improve Customer Service Quality
Using a range of strategies to improve customer service quality is the best way to ensure you’re prepared for any type of issue. After all, problems can occur anywhere along the customer journey. It’s important to strive for excellent customer service with high quality standards to build trust and brand loyalty.Basic Customer Service Skills Before making big changes to your …
Digital Engagement Software to Meet Today’s Consumer Expectations
Using the internet to pay bills and interact with companies is popular. With the demand for contactless communication brought on by COVID-19 and the change in consumer preferences, a trend that has been building for years (the use of digital engagement tools) is here to stay. One study conducted last year shows that digital adoption rates are at an all …
How to Improve Customer Experience in Accounts Receivable
Accounts receivable businesses have a unique relationship with consumers. Often, you find yourselves collecting a bill that consumers may not be excited to pay for a good or service that has already been delivered. Making payment as easy as possible will go a long way towards fast resolution and higher debt recovery rates. Understanding the basic elements of how to …
10 Customer Experience Statistics For Accounts Receivable
Poor customer experience negatively impacts companies every day – whether they realize it or not. However, the accounts receivable industry is seeing a shift in focus to prioritize consumers. If your AR company hasn’t made the shift yet, here are ten customer experience statistics that may change your mind.Impact of Negative Customer Service on BusinessNegative customer experience can severely impact …
