Listening to customers is an essential part of software development. At PDCflow, we’re lucky to have a listening expert on our team in Product Manager Kristen Makanoa.

She became part of the team in 2020 – but starting a new position during such a disruptive time didn’t slow her down. Kristen got right to work, listening to customer feedback and facilitating internal communication. Who is PDCflow? Meet Kristen Makanoa.

1. How has PDCflow helped you in your career development?

I started my career as a designer and I have always loved creating impactful products that help people. I've spent many years learning from customers and team members. And looking back, I can attest to the fact that listening really has been the key to discovering successful solutions.

Working at PDCflow has offered more listening opportunities than ever before; I've been able to work alongside teammates in every department here at PDCflow and with stakeholders from businesses within every industry we serve.

Listening to these multiple points-of-view has helped me understand how we ought to guide our product's future in a way that's helpful to our stakeholders and to our team. This opportunity to apply observations, instinct, and creativity is an incredible development opportunity for me personally and it has been so rewarding.

2. What has been your favorite experience at PDCflow?

Working with the incredibly talented team at PDCflow has undoubtedly been my favorite part of being here at PDCflow. I can honestly say this group of individuals work incredibly well together. Each internal team is focused on delivering convenient communications to our customers—in other words we're all focused on the big picture. Each of us cares an awful lot about making the PDCflow product experience better.