Listening to customers is an essential part of software development. At PDCflow, we’re lucky to have a listening expert on our team in Product Manager Kristen Makanoa. She became part of the team in 2020 – but starting a new position during such a disruptive time didn’t slow her down. Kristen got right to work, listening to customer feedback and …
Q&ARM Showcase: Shorten the Collection Process, Build Consumer Trust
Shopping for new business technologies can be a long, difficult process. Oftentimes, even scheduling a software demo can take time out of your day you may not be able to spare. Thankfully, accountsrecovery.net’s Q&ARM series is helping accounts receivable professionals make informed buying decisions to enhance the collection process, on-demand. PDCflow recently participated in this Q&ARM event to showcase our …
PDCflow Announces Bank Account Tokenization
Ogden, Utah – As part of their ongoing dedication to provide secure, convenient payment communications to consumers, PDCflow announces new bank account tokenization capabilities for ACH payments. ACH tokenization enhances the already strong data security and fraud protection within PDCflow’s User Interface (UI) without impacting current or future merchant operations. Companies can continue to build and host payment workflows, while …
PDCflow Announces ACH Verify for Enhanced Payment Security
Ogden, UT – In accordance with the newly enacted Nacha WEB Debit Account Validation rule, PDCflow is announcing ACH Verify, a real-time account validation process to help companies comply. The guidance, which takes effect March 19, 2021, requires account validation the first time a consumer’s account number is used for payment or when the account number is changed. “PDCflow’s ACH …
Manage Every Step in Your Digital Customer Communications Strategy
Your payment collection agents have a lot of customer communication tasks to juggle on a daily basis. Between sending initial invoices or billing statements, tracking co payments and down payments and checking whether recurring payment schedules are set up (and if those payments are successful or failing), their days are full. Moving from paper notices to electronic invoicing and payment …
PDCflow 2020 Year in Review
PDCflow Product EnhancementsOur team has worked hard this year to build exciting features for our customers. These improvements will help us deliver even better care to our customers and partners.Organizational HierarchyMany organizations have some degree of complexity that must be addressed. For PDCflow clients with multiple locations and departments (anywhere from two – hundreds), we have expanded our software’s capabilities …
PDCflow Software: Providing a Better Customer Experience
PDCflow’s development team works hard to continually improve the products and services we offer. In this quarterly article series, Product Manager Kristen Makanoa highlights what we’ve been working on.Kristen MakanoaProduct Manager, PDCflowIt’s a pleasure to work with this excellent team and to help our new and loyal customers! After my first few months here, I’ve taken an opportunity to pause …
Who is PDCflow? Meet Dawn Updike
Employee professional development is an important – and valuable – part of running a business. At PDCflow, we take pride in growing our team and Marketing & Sales Manager Dawn Updike is proof that doing so is worth the investment. In her ten years with the company, she has held many positions and her list of accomplishments continues to grow. …
PDCflow COO Ed Bills featured in Podcast “Credit Eco to go”
This summer, Joann Needleman, financial services attorney at Clark Hill Law, launched the podcast “Credit Ecosystem To Go: Curbside Thought Leadership for Financial Services.” The podcast, centered around consumer finance issues, provides “bite-sized” discussions with industry leaders. Each episode, she interviews a different expert, covering current hot topics impacting professionals and consumers. Needleman serves as an industry advocate and navigator to …
PDCflow Names Ed Bills Chief Operating Officer
Ogden, Utah – Payment hub and digital communication software company PDCflow today announced Chief Technology Officer (CTO) Ed Bills as Chief Operating Officer (COO) of the organization. As COO, Bills will be responsible for all operations within the company. In his time with PDCflow, he has been instrumental in driving the in-house development team to an agile methodology that focuses …
PDCflow 2019 Year in Review
Released Enhanced Recurring Payment ModulePDCflow released an upgraded recurring payment module providing clients with greater flexibility on setting up consumer payment schedules. The improved recurring payment system was created after careful consideration for the schedule creation and maintenance needs of ARM professionals. RECURRING PAYMENTSAccomplishmentsIn April, we announced a new partnership with the National Creditors Bar Association to provide secure payment …
PDCflow Customer Success Stories 2019: Fast Consent and Seamless Integration
Share this ArticlePDCflow is lucky to be in business with many incredible people. Last year, we decided to spread the word about just how great these customers are. In 2018, we launched an annual customer appreciation initiative that we’re excited to continue for years to come. Here are just a few of the amazing people and companies we are lucky …
