Omnichannel payments and multichannel payments are both terms used to describe the options your software allows for taking customer payments. Omnichannel payment features improve the payment experience for customers but they also have a positive impact on your overall business operations.What are Omnichannel Payments?Omni or multichannel payment solutions let you take advantage of more than one payment channel in a …
Simplifying Accounts Receivable Workflows with PDCflow
Could you be using email and text channels more effectively to enhance your accounts receivable workflows and communicate better with customers? AR workflow software can help you cater to customers who expect to digitally sign documents and receive bills, payment reminders, or payment links by email or text message.What is an Accounts Receivable Workflow?Accounts Receivable workflows are any workflows that …
Payment Types and Channels: Pros and Cons for Businesses
Giving your customer more choice and an easy-to-use payment system can remove most of the objections that cause your business to lose out on money. These choices can mean types of payment or a preferred payment channel. Credit card, ACH and cash payment types aren’t enough on their own. Your business should also have: An online payment portal so customers …
Guide to Friendly Payment Reminders for Better Cash Flow
Payment reminders are the simplest, most flexible solution to reduce late (or delinquent) payments. So why aren’t businesses taking full advantage of this easy, effective tactic? Some business owners are nervous about new software that requires extensive training to launch. Others are still operating on manual or paper reminders that don’t reach customers before their payment due date or come …
Maximize Efficiency with Modern Payment Management Software
Payment management software should serve two main purposes for a business – improving a customer’s experience and improving office processes. The right payment management system: Offers multiple easy ways for customers to pay Has intuitive self-serve channels (like online payments) Reduces manual processes for staff Simplifies payment compliance Streamlines payment reconciliation Better CX With Omnichannel Payment Management SoftwareOmnichannel payment management …
Switch from IVR Payments and Boost Customer Satisfaction
Interactive Voice Response payments (IVR payments) are a common choice for companies that want to speed up payments and reduce staff workloads. Freeing up employees from menial tasks is the fastest way to optimize your office but is there a better way than IVR? Companies often turn to their IVR systems as a way to take payments over the phone …
How to Use QR Code Payments for Your Business
QR codes are everywhere. They help people look at restaurant menus, access corporate websites, or even make purchases. Since the pandemic began, QR code payment usage has climbed, giving people a simple, fast way to access information or take action. QR code payments are good for more than just retail environments. Many businesses have started to adopt QR codes to …
Looking Beyond Fees: Evaluating Payment Processing Services
Companies often shop for payment processing services based on cost. For many businesses, especially those in regulated industries, using this criteria may not lead you to the best payment software for your company. This is because not all payment processing services are the same. Some payment softwares are designed with specific industries in mind and don’t offer the payment processing …
Digital Customer Journey Mapping to Improve Payment Experience
In debt collection, the root to higher payments and more success closing accounts is helping consumers solve their problems. If you don’t know the struggles they face, however, you can’t achieve this goal. Understanding the digital customer journey consumers take during their payment experience can help your agency understand where you’re succeeding and – more importantly – where potential payments …
Payment Workflow Examples to Increase Business Cash Flow
Payment workflows (like sending customer invoices with payment requests) are an integral part of your business sales cycle and customer experience. Many companies that accept B2B payments – or provide their goods and services before collecting payments – need to think about the full customer journey, including billing workflows.What are Workflows?A workflow is any repeatable process your business uses to …
7 Small Business Payment Options to Keep Customers Happy
Is your small business wasting employee time on things like follow up calls on unpaid bills? If you want to expand, you need to accomplish more with a small staff and small business payment options that let your team do more with less.Small Business Payments: Reasons for Late/Unpaid BillsSmall businesses need to collect every dollar possible. That’s why late payments …
Business Team Structure for Digital Billing and Payments
New software opens the door to easier workflow processes and simpler daily tasks. This can impact team structures and job titles or even create new responsibilities – like making sure tools are working right and providing a good return on investment. Right now, the most impactful way people are using tech in business is with digital communication. Channels like email …
