Share this ArticleThe highly anticipated Consumer Financial Protection Bureau (CFPB) Debt Collection Town Hall will be taking place Wednesday, May 8, in Philadelphia. It is expected that this event is where the Bureau will release new proposed rules for debt collection. In preparation for the Town Hall, AccountsRecovery.net held a webinar on the topic. Joann Needleman, Mike Frost, Scott E. …
CFPB Proposed Rules: Why Collection Industry Input is Crucial
Kathleen Kraninger, director of the Consumer Financial Protection Bureau (CFPB), recently spent months on a “listening tour” to get an inside look at the credit and collection industry. Based on her findings, the CFPB has created proposed rules intended to clarify regulations and address advances in technology that have altered the industry landscape in recent years. There is no …
Thriving in Third Party: An Interview with Joann Needleman
Share this ArticlePDCflow is proud to support the credit and collection professionals who work hard to improve the industry. From regional leaders, mentors and new agency owners to industry educators, we strive to highlight the individuals who make this community great. This week’s spotlight interview is an in-depth conversation with attorney and industry advocate Joann Needleman, Practice Leader and Member …
Expert Advice: Shopping for Accounts Receivable Software
Accounts receivable software automation can save your staff hours on routine tasks. But, purchasing the right software is hard. There are dozens of options to consider when shopping for accounts receivable software. Where do you start the decision-making process? PDCflow is here to help. We spoke to our Product Management Analyst and a few ARM software partners to gain insight. …
Four Important Features of Collection Payment Processing Software
If someone asked you about the struggles in your debt collection agency, what would your answer be? Front-line concerns like call baiting or telephone communications? Management issues like teambuilding and company culture? Whatever your focus, it shouldn’t be your collection payment processing software. There are many important aspects that go into choosing software for your agency. Thinking about everything you …
CollectorLive Recap: Improving the Debt Collection Process
Share this ArticleEarlier this month marked the second annual Collector Live virtual conference. The all-day event was packed with insight from industry experts, discussing topics for front-line collectors and agency managers alike. To give our readers a peek at the quality content these professionals covered (or a refresher to those who attended the event), we’ve picked a handful of the …
Collection Guidelines: Improving Communications with Consumers
As the year comes to a close, so does another collaboration between the California Association of Collectors and PDCflow. This year’s courses addressed collection guidelines for state and federal call recording consent, a special look at call consent in California, spotting call baiting and how to respond to it, and much more. As always, thank you to the panelists who shared …
Debt Collection Practices: Call Baiting Tells and How to Respond
Keeping compliant with laws and regulations in debt collection is an in-depth process. One which becomes more difficult when scammers are actively trying to disrupt your debt collection practices. Last month the California Association of Collectors hosted a webinar with panelists David Kaminski, Partner at Carlson & Messer, LLP, Kelly Parsons-O’Brien, President of Pacific Credit Services, and Mike Cheek, …
Call Baiting Debt Collection Best Practices
The debt collection process can be tricky. Collection agencies must follow regulations strictly–or you’ll find your business in jeopardy. In this environment, it’s important to follow the latest news resources. But having a network of professionals to educate and assist you can be invaluable. That’s the role the California Association of Collectors (CAC) has sought out. Through a series of …
Thriving in Third Party Collections: An Interview with Kelly Parsons-O’Brien
Share this ArticleThroughout this series we have interviewed successful professionals who have made a name for themselves by thriving in their credit and collection careers. A few we’ve interviewed, such as Matt Logan and Richard Hoffman, have even been in the industry for decades. Our latest interview’s connection to the industry goes even deeper. The President of the California Association of …
ACA 2018 Trends: Text Message Communications and Office Efficiency
Share this ArticleThe ACA International’s annual Conference and Expo is always enjoyable for PDCflow. We get to meet new people, connect with current clients, and see what’s trending in the industry. This year, PDCflow’s Product Management Analyst Matt Thomas spoke to many attendees about their wants, needs, and expectations for the technology that helps them run their businesses. A central …
Collection Industry Resources: Networking
Updated September 2020 Between compliance, office management, collection techniques, and the other concerns that go along with running a collection agency, it can be hard to keep up with industry changes and new technologies–or even regulation changes that could get you into hot water. What are some ways a busy ARM professional can stay informed? PDCflow took a closer look …
