DAKCS Connect: Digital Strategies for Collection Success
Learn about the advantages of integrating digital strategies into your collection processes through your DAKCS Beyond platform. Discover how to create, schedule, and manage text and email communications with DAKCS Communication Service and integrated Flow services.
What this webinar covered:
- Learn about a new tool for DAKCS Beyond users called DAKCS Communication Services (DCS). See how to create flexible email and SMS templates, giving you full control over your messaging.
- Watch a live demo of how to schedule email and SMS messages through DCS and automate responses so you have more efficient and effective communications with consumers.
- Learn how and when to send Flows smart requests within your Beyond platform so you can securely send documents and collect payments through email and SMS.
- Learn the different payment options that PDCflow offers that are fully integrated within your Beyond platform, such as credit card payments, ACH payments, and Zero Cost Processing options.
- See a live demo of what payment and Flow reporting is available within your PDCflow account.
- Review how to easily send Flow smart requests in bulk to simplify mass communications and how you can use PDCflow’s white label option to personalize and customize emails, payment portals, and more.
- Understand the requirements for text messaging number approval by The Campaign Registry, including the necessity of a compliant website and opt-in workflow.
- Learn how you can use Kindred Force Websites to save time and money. Website packages that are pre-approved for compliance, featuring managed hosting, ADA compliance, and ongoing legal review to facilitate digital engagement with consumers for one low price.
About the speakers
Julie Newson
IMPLEMENTATION SPECIALIST, DAKCS
Julie in her 20 years at DAKCS has been a core member of our implementation, onboarding, and software training team. As an Implementation Specialist, she focuses on helping our customers incorporate products and services like Flow Technology into their business operations.
Tommy Secrist
CUSTOMER SUCCESS MANAGER, DAKCS
With 15 years at Dakcs, Tommy Secrist leads the customer success, product management, implementation, and training teams, driving excellence in third-party debt collection solutions.
Kristen Makanoa
PRODUCT MANAGER, PDCFLOW
Kristen is a customer-focused Product Manager at PDCflow. With a strong background in brand development, design, and marketing, she works with cross-functional and agile teams to launch and continuously improve web and mobile apps. Kristen brings customer experiences to life with action-oriented collaboration and thoughtful project execution.
Matthew Snedden
KINDRED FORCE MEDIA
With a deep-rooted passion for compliance and a keen eye for digital innovation, Matthew has been instrumental in steering KFM towards its mission of building compliant websites tailored specifically to the unique needs of debt collection agencies.
Philip Neuwirth
With 10 years of experience in the finance and tech industry, Philip’s expertise bridges the gap between complex financial compliance requirements and technological advancements. He excels at building strong teams that foster an environment where creativity and compliance come together to redefine the future of the debt collection landscape.
