PDCflow 2020 Year in Review

PDCflow Product Enhancements

Our team has worked hard this year to build exciting features for our customers. These improvements will help us deliver even better care to our customers and partners.

Organizational Hierarchy

Many organizations have some degree of complexity that must be addressed. For PDCflow clients with multiple locations and departments (anywhere from two - hundreds), we have expanded our software’s capabilities to address your needs. Customers can now organize user access. This includes the option to lock down user access by groups and locations.

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Accomplishments

As the pandemic continues to impact our daily lives, technologies like our FLOW Technology make remote work safer and more convenient for companies, front line agents and consumers. In June, PDCflow Chief Operating Officer Ed Bills sat down with Stephanie Eidelman of insideARM as part of the iA Think Differently series to discuss the benefits of bringing payments to consumers.

iA Think Differently Interview

This summer, Clark Hill Law launched the Financial Services podcast, Credit Eco to go. In each episode, host Joann Needleman interviews experts on “bite sized” hot topics relevant to the industry. In August, PDCflow’s Ed Bills chatted with Needleman about how to use your payment system to:

Engage consumers
Empower them to control their personal information
Prevent fraud and provide security

CHECK OUT THE PODCAST

Company Culture

2020 was a year of change for our organization, just as it was for many of you. In order to keep our staff safe from COVID-19, we moved to a remote-first work policy for all employees.

In addition to the changes caused by the pandemic, we saw many positive personnel changes which have strengthened and streamlined our operations.

Education and Industry Highlights

This year’s challenges and the unexpected shift to remote work has caused many businesses to change payment security processes, consider the industry’s future, and focus on how to improve collection and training processes.

These articles are a reflection of the topics that were top-of-mind in this unforgettable year.

Remote Workers: Payment Security and Compliance Challenges in AR

The pandemic has altered regular life for all of us this past year. In accounts receivable, the shift to a remote workforce has caused disruption along with a rise in compliance concerns. This article discusses the payment compliance concerns that accompany taking payments from a home office.

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Debt Collection Companies: More Vital Than Ever to Consumers and the Credit Cycle

When the year’s uncertainty began to unfold, we spoke to a few credit and collection industry experts about what to expect in the time to come. What Mark Neeb, Roger Weiss and John Bedard had to say is as relevant now as it was then.

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Positive Language: The Secret to Collecting More on Delinquent Accounts

Now more than ever, being positive is difficult. However, simply the way your collectors frame their calls can increase your receivables. We spoke to Mary Shores, creator of the Collection Advantage Program for tips on changing the course of your calls with intentional phrasing.

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